When you choose Luma, you’ll be pleased to know you’ll also get our warranty on your new products. It’s our way of saying “Thanks for choosing us”.
What is guaranteed?
Luma WA Pty Ltd trading as “Luma” provides the Luma Guarantee as a warranty against defects in the component parts of our cabinets, doors, benchtops, taps, sinks and appliances (collectively “our products”) as follows:
- Cabinets and doors: any defects in materials and workmanship in the cabinet frame, doors, panels, drawer fronts, legs and plinths. The warranty does not cover handles or benchtops.
- Taps and sinks: any defects in workmanship.
- Appliances: any defects in workmanship.
- The warranty is subject to the full terms and conditions set out in this page.
The benefits of the Luma Guarantee are in addition to your other rights and remedies under law in relation to our products.
Warranty periods
The warranty under the Luma Guarantee starts on the date of purchase and lasts for the following number of years:
- On our Polytec Melamine doors — 7 years*;
- On our Polytec Evolution doors — 7 years*;
- On our Polytec Thermolaminate doors — 7 years*;
- On our Polytec Ultraglaze doors — 7 years*;
- On our Laminex Laminate doors — 7 years*;
- On our Laminex Colourtech doors – 7 years*;
- On our Laminex Formwrap doors – 7 years*;
- On all cabinets unless otherwise specified — 25 years;
- On all taps and sinks — as per manufacturer’s warranty;
- On all appliances — as per manufacturer’s warranty.
- On all glass splashbacks — 10 years, except:
*Limited warranty as per manufacturer.
Exclusions and Limitations
General Exclusions
The following are not defects in our products and are not covered by the Luma Guarantee:
- Wear and tear;
- Cuts and scratches that appear after product delivery by us;
- Imperfections in the finishes or in the natural materials of sinks and taps;
- Accidental damage;
- Fading over time;
- Failure to maintain and clean product in accordance with manufacturer or Luma WA Pty Ltd care instructions;
- Damage or deterioration due to exposure to salt water or salt air; or
- Rust when product is used outdoors.
Who is entitled to claim the Luma guarantee?
You are entitled to claim the Luma Guarantee if:
- You are the original purchaser and have kept the original purchase receipt or invoice;
- You have followed the product care instructions provided to you. If you have lost the care instructions, these are available from our showrooms;
- Our product has been fully paid for; and
- Our product has been installed in accordance with the product installation instructions provided with the product.
You will be unable to claim the Luma Guarantee if:
- Our product has been assembled or installed incorrectly, used inappropriately, abused, modified without our authorisation, maintained or repaired incorrectly;
- Our product has been placed outdoors, kept in a humid environment, subjected to rapid changes in temperature or subjected to steam or excessive heat;
- Our product has been installed into a transportable dwelling;
- Our product has been damaged by water or moisture; or
- The property where our product has been installed has at any time after the date of purchase been rented to anyone for residential or commercial purposes.
How can you claim the Luma guarantee?
If you wish to make a claim, please email us within the warranty period at [email protected] . You will need to provide the following information:
- Product details;
- Copy of your original purchase receipt or invoice; and
- Address details for where our product was delivered.
- Pictures of the product(s) you wish to make a warranty claim on which clearly show the defect(s)
Where necessary, we will arrange with you for our product to be inspected by us. Where you live outside a radius of 50km from any of our showroom locations, you will be responsible for cost of delivery to our nearest showroom or the cost for our technician to travel to you, unless otherwise agreed with us.
