Luma is committed to protecting your personal information. We have a strong commitment to maintaining the security and integrity of personal information within our care.
The purpose of this privacy policy is to:
- give you a better and more complete understanding of the sort of personal information that Luma holds, and the way we handle that information;
- clearly communicate our personal information handling practices and;
- enhance the transparency of our operations.
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not.
Queries Complaints Access and Correction
You have a right to request access to your personal information held by us and to request its correction. If you wish to do so please use the contact details below.
If you wish to make a formal complaint, please make your complaint in writing to our one of the addresses below. We will consider your complaint promptly and contact you to seek to resolve the matter.
If we have not responded to you within a reasonable time, you are entitled under the Privacy Act to make a complaint to the Australian Privacy Commissioner within the Australian Human Rights Commission.
Queries, complaints, requests for access to or correction of personal information can be sent to [email protected]
Or by mail or phone to
Luma
23 Winton Road
Joondalup WA 6027
Phone: 08 6558 2395
Our customer’s privacy is very important to us and we value the trust you place in us in giving us your personal information. We take this responsibility seriously and we are committed to safeguarding your information and using it for the purposes for which you have entrusted it to us.
What Information we collect
We collect a range of information from our customers that is directly related to the products you choose. Where we wish to use the information for other purposes we will seek your agreement beforehand. The kind of personal information we collect can include: name, contact details, location, demographic information like gender, age, relationship status and so on, products you are interested in, where you shop, what you buy, who you shop for, where else you like to shop.
How We Collect Information
As much as possible we collect information directly from our customers. We do this in a number of ways, including when you:
- provide us with personal information over the phone or through personal mobile computing devices, like smart phones and tablets;
- fill out application forms; or
- submit your personal details through our website.
We also collect solicited personal information indirectly, through publicly available sources, or through social media sites, like Facebook, Twitter, Google and others, who disclose to their users that the users’ personal information is provided to businesses like ours.
We usually only retain unsolicited information about our customers when dealing with a customer enquiry or complaint or where we conduct an investigation.
Using Personal Information
We use personal information to better understand our customers’ interests and needs, to complete purchase transactions and to offer an ever improving quality range of products.
We use personal information in the following ways:
- Provide, deliver, source, administer, improve and personalise our products and services;
- Process payments and provide refunds and discounts;
- Enable our third-party service providers to provide us with IT products and services, carry out product investigations, data processing, data analysis, business consulting, auditing, archiving, printing, delivery and mailing services;
- Provide more relevant marketing offers through direct marketing, database compilation, market research, data analysis and segmentation, and the processing or creation of other marketing information;
- Combine or compile with publicly available information for the processing or creation of marketing offers and information;
- Personalising our customers shopping experience, including, where appropriate, identifying individuals;
- Communicating with our customers, including product recalls and responding to queries and complaints;
- Fraud prevention, including services regarding the protection of our customers’ information, eg. credit card information;
- Develop and expand our operations to better suit our customers’ needs; and
- Maintaining and keeping our customers information current and as accurate as possible.
Disclosure
We do not disclose personal information to third parties unless we are permitted to do so by law or you have given us your consent to do so. Third parties we may disclose personal information to include:
- Our related companies
- Our service providers including IT service providers, major delivery companies, advertising and marketing service providers, out-sourced call centres, mail houses and third party fulfilment contractors; and
- Our professional advisors including our accountants, auditors and lawyers;
- Payment system operators and financial institutions; and
- Government agencies.
Data security
We take active steps to protect the personal information we hold against loss, unauthorised access or use, modification or disclosure, and against other misuse.
When the personal information that we collect is no longer required, we destroy, delete or de-identify it in a secure manner.
Buying Online
Ordering products from Luma.shop is designed to be as simple as possible, while still providing security and privacy for all your details. You pay for your order using a debit or credit card and we only store credit card information where absolutely necessary to process your payment securely.
Card data is held in encrypted form and complies to the highest security standards prescribed for data of this kind.
Cookies
When you interact with us on the internet, our system automatically sends you a ‘cookie’. A cookie is a small amount of information sent from a web server to your computer, electronic tablet or smart phone that enables your device to be recognised. It is used to handle your internet sessions on that device and contains a unique identifier.
Other information stored by the cookie includes website traffic data. This data is not used to identify individual details. We only collate the data into anonymous results in order to evaluate and improve our internet and designing/ordering service for our customers.
Email Subscription Lists
We currently have an electronic Direct Marketing (eDM) email list which provides marketing offers to subscribers. If you elect to subscribe to our newsletters, these services will be provided to you to communicate product information, special events and offers. We also use search engine and social media sites to make marketing offers which may be of interest to you.
Our marketing subscription list is an ‘opt in’ system. You may unsubscribe easily by clicking on the unsubscribe link that appears in all of our marketing communications to you.
Spam
We will never knowingly send you electronic messages without your consent.
Your Privacy choices
Where feasible, you can interact with Luma anonymously or using a pseudonym. This will mean that you will not be able to enjoy online shopping and better access to product offers likely to be of a more direct interest to you personally.
You can access the personal information that we hold about you and you can ask us to correct the personal information we hold about you.
If you are listed on one or more of our Direct Marketing email lists you can opt out at any time. You can unsubscribe by using the ‘unsubscribe’ options contained in our emails.