Conditions of use
Please take few minutes to read the below information about the legal terms and conditions that apply to your use of Luma website and any products that you order from us. If you don’t agree to these terms and conditions we ask that you please do not use our website and instead contact us to discuss your order.
Acceptance
By using this website you are bound by these terms and conditions which form a legally binding contract between you and Luma ABN 95 642 443 150.
Privacy Policy
Your privacy is very important to us and we will always act to protect your information. View the full details of our Privacy Policy. Please note that by agreeing to these terms and conditions you will be deemed also to have read, understood and agreed to our Privacy Policy in its whole.
Use of this website
You may only use this website for lawful purposes and will not use it in a way that violates the rights of any third party.
You recognise and agree that the content contained within this website is only intended for your own personal, non-commercial use and you may only download, print or use content for this purpose.
Spam
We will never deliberately send you an electronic message without your consent.
Cookies
A Cookie is a small data file that’s stored by your web browser on your computer.
We use Cookies to help monitor your online activity and to learn which advertisements bring users to our website. The information that we collect and share from the Cookies is anonymous and not personally identifiable. It does not contain your name, address, telephone number, email address or the details of your internet service provider.
Damage to computer or other device
We take reasonable care in ensuring that our website is free from viruses or other dangerous content, however cannot guarantee that use of this website will not cause damage to your computer or other devices. It is your responsibility to make sure that you have the proper equipment and anti-virus software to use this website safely.
Online shopping
When placing information onto our website, we will take reasonable care in ensuring that all details, prices, product images and descriptions displayed are correct at the time. We have made every attempt to show our products as accurately as possible. We cannot guarantee that the product images are an exact representation of the actual products. If you’re unhappy with your purchase, please review our Returns Policy .
Orders
We reserve the right to accept or reject an order for any reason due to unavailability of product; an error in the price, image or the product description or error in your order. We only deliver orders to mainland Australia and Tasmania.
We reserve the right to contact you for verification purposes before we allow your order to be dispatched.
Product availability
We will use our best endeavours to ensure products ordered are available for delivery, and in most cases will notify you where a product is unavailable prior to you completing your order. In some cases this is not possible and we may need to reject an order you have placed for a product where we establish that it is unavailable for delivery. In such cases, we will refund in full all amounts you have paid in respect of such unavailable product. We cannot provide rainchecks for products ordered online, and reserve the right to limit the sale of products to reasonable or normal quantities.
Variation of products and price
We reserve the right to vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full.
Returns & Damaged Products
Please refer to our Returns Policy.
Payment
All orders are calculated in Australian Dollars (AUD). You must pay for your products purchased on this website at the time of placing an order.
We accept all major credit cards including MasterCard, American Express, Diners Club, and Visa.
We will always act to protect the details of your payment and purchase however in the absence of negligence, Luma will not be responsible for any loss or damage that you may suffer if a third party acquires unauthorised access to data that you have provided to us when ordering from our website.
Our servers will help secure your personal information with up-to-date firewalls and encryption techniques during the ordering and purchase process. A padlock or key will also be visible in the bottom of your web browser.
Cancelling an order
We will attempt to cancel your order without delay however occasionally it may not be possible to stop an order from being dispatched if it has already been processed. Please contact us within 2 business days if you wish to cancel your order.
If your order has been dispatched please refer to our Returns Policy.
Website changes
We may change or update this website and the terms and conditions at any time by giving you notice as outlined below. Your use of this website after notice will constitute your deemed acceptance of such changes.
Website unavailability
We will not accept responsibility if this site is unavailable to you as a result of computer downtime, malfunction or other factor/s beyond our control.
Termination
If you breach these terms and conditions, we reserve the right to immediately suspend, terminate or limit your access to this site. A notice as outlined above will be sent to you.
Disclaimer/Limitation of Liability
Your use of this website is at your own discretion. We:
- makes no warranties or representations about this website or any of the content;
- accept no responsibility for any loss suffered by you or anyone else in connection with the use of this website or content; and
- do not guarantee that this website will not cause damage or is free from viruses or any other defects or errors.
We exclude, to the maximum extent permitted by law, any liability which may arise as a result of the use of this website or the content contained within it. Where liability cannot be excluded, any liability incurred by Luma in relation to the use of this website or the content, is limited as provided under the Australian Consumer Law.
We will not be held responsible or liable for any direct or indirect loss or damages caused or alleged to have been caused by your use, of, or reliance on, any content, goods or services available on an external site. Any concerns regarding an external link, should be directed to its responsible site administrator or webmaster.
Comments, feedback and other
We’re always happy to hear from you and welcome your comments, suggestions or feedback. Please drop us a line at [email protected]